「Yamamoto Brewery Co., which operates this hotel, (hereinafter referred to as “our company”) acquires customer information in the process of providing services. So as to earn the trust of guests and provide a sense of reassurance, we endeavor to protect personal information acquired from them.

Purpose of Obtaining and Using Personal Information

Our company obtains personal information through appropriate means, not through false or fraudulent methods. The personal information entrusted to us by our customers will be used for contacting you, providing information about our services, and responding to your inquiries through phone, email, or sending materials.

Secure Customer Data Management

Our company takes the necessary and appropriate measures to prevent the leakage or loss of, or damage to the personal information in our possession, and to manage said information securely.

Entrusting Customer Data to Third Parties

In the event that our company entrusts the handling of all or part of customer personal information to a third party, our company will conduct a rigorous review of said third party, and perform the necessary and appropriate supervision of said third party to provide for the secure management of the personal information thus entrusted.

Provision of Personal Information to Third Parties

Except when required by the Act on the Protection of Personal Information and other laws and regulations, our company will not provide customers’ personal information to third parties without the customers’ consent.

Divulgence and Correction of Personal Information

Except as described in this privacy policy, we do not disclose personal information obtained about customers. Personal information may be disclosed in the following cases: (1) With the customer’s consent; (2) When third-party service providers acting on our behalf use it for purposes described in this privacy policy (such as payment processing and authorization, order processing, shipping, customs procedures, marketing, data analysis, customer support, and fraud prevention); (3) When required by law or legal process (such as court orders or subpoenas).

Policy Change

The terms of this policy may change. Unless otherwise provided by our company, changes made to this policy take effect when published on this website.